SHIPPING

To the US customers; 

Japan post resumed the EMS shipping on June 1st, 2021. All US orders will be shipped by EMS, therefore I cannot offer free shipping, but it arrives much faster now. You do not have to choose express shipping if you were ordering from the states.

Asia; Ships via EMS for free.

The rest of the world;

Please check your country's national postal service and see if the import and custom were experiencing disruption due to COVID-19, and the regular mail delivery situation as well.

https://www.post.japanpost.jp/int/information/overview_en.html

We offer EMS shipping when available.

All the shipping will be dispatched by Japan post and will be carried on national postal service of the destination country.

*International buyers are responsible for any custom/tax on their orders.

LEAD TIME

Currently Made-to-Order items are limited and takes about 2 to 3 weeks to dispatch. 

RETURN

Each piece is made with great love and care, however, if for any reason you are not happy with your purchase, Pigeon Dynamite accepts return within two weeks from the delivered date and offer a refund for store credit upon items return delivery. Shipping cost is not included in the store credit. Custom order piece is not returnable for a refund. Customers are responsible for the return shipping and we only accept insured mail for the return.

TAX

Only purchased within the state of New York, sales tax will apply at check out.

CUSTOM ORDER

We are happily taking custom orders now. There are limited spots available so please contact us and let's start talking!

 

日本国内の発送は佐川急便、またはクロネコヤマトでの配送となります。送料は無料です。

国際便でのお届けは日本郵便となります。いずれの場合も追跡番号を発送後送らせて頂きます。

カスタムオーダーの納期期間は2−3週間となっております。何かしらの理由で発送が延滞、または早期になる場合はお知らせ致します。

返品、交換はカスタムオーダー商品（受注生産商品を含む）を除き、到着後から２週間受け付けています。商品の発送はお客様負担となります。ご了承下さい。返品の際は送料を除いた額を次回お使いいただけるストアクレジットとして返金となります。また、何らかの理由で発送前にオーダーをキャンセル(*1)、発送までの過程で製作不備が生じた場合などはお支払い頂いた額を全額返金致します。

*1カスタムオーダー、受注生産商品のキャンセルはお支払い後は受付できません。